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Returns, Refunds & Exchanges

Returns Notice

If you've changed your mind, or have decided to cancel your order you will receive a full refund of the price paid for the Products in accordance with our Refund Notice set out below.

You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn't been used and is in a re-saleable condition.

Simply post the Product to Customer Services; Perfumery & CO. 32 HIGH STREET, LYMINGTON SO41 9AF (including a copy of the dispatch note) or take into our store. As the postal system is outside of our control, Products are returned at your own risk.

Refunds Notice

We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have:

Cancelled your order in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or returned any unwanted Products to us within 30 days of your order; or notified us that you do not agree to a change in these Product Terms or in any related policies. If you don't have the Despatch Note, we'll give you a Gift Voucher or E-Voucher to the value of the most recent selling price. 

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.

If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible: call our Customer Advice Line on 01590 670367 for a free Postage Return Label.

We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.

Exchanges Notice

If you’ve decided you’d like to exchange the Product and the product has not been used & seal remains unbroken, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.